Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Carbon Fibre

Any Carbon Fibre products which are ordered will be subject to loss off deposit which is taken upon ordering. 

Please note: Any bookings which include fitting can be cancelled with 24hrs notice. If 24hrs notice is not received prior to cancellation of the fitting slot, a charge of £50 is applicable for the loss of ramp time, which otherwise could have been filled with sufficient notice. Should a part payment be carried over on to any of our products and services, this is done so at the discretion of the company and would be valid for a maximum of three (3) calendar months from the date of receipt.

Any parts which are purchased in from our suppliers and cancelled, there is a restock fee of 15% plus shipping costs incurred. This will be deducted from any refunds due.

To start a return, you can contact us at info@kits.style. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Shipping costs will not be covered if you choose to return your item due to dislike, inability to fit or if you change your mind. All shipping costs in this instance are the responsibility of the buyer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kits.style.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). 

Unfortunately, we cannot accept returns on sale items or gift cards.

Wheels and Wheel/tyre packages

Any wheels purchased from us or with our tyres (Packages) are none refundable upon leaving our fitting facility. We cannot accept wheels back in a used condition unless there are clear signs of buckling or professional evidence is provided highlighting instalment anomalies.  

Upon inspection of your vehicle before leaving our facility, you agree that you are happy with the work, your chosen wheel design is correct and the tyre choice is also correct. You hearby agree that you cannot return the wheels or tyres in a used condition.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Return postage will be covered for items which have been returned due to damage. Note, excessive postage charges will not be accepted. KITS UK will only refund postage costs which are in line with current courier pricing, only upon receipt of payment and tracking. If a receipt cannot be supplied, postage will not be refunded. 

NOTE:

Any products which are purchased upon customer request are NON refundable. We are able to offer many ‘non stock’ products, however upon agreement, if products are purchased in for a specific order/vehicle, it is the responsibility of the customer to ensure the parts ordered are fully paid for. By making your purchase upon this agreement, you agree to the above and fully understand that no refund will be possible.

Chargebacks

Malicious and non KITS UK fault chargebacks for goods purchased, will immediately be responded to with a county court summons being issues via HM Courts & Tribunals Service. There will be no exceptions to this policy.

Chargebacks which are a result of KITS UK fault, will be dealt with immediately and a satisfactory conclusion reached.